Last updated: July 2026
This policy explains how cancellations and refunds work for services purchased from softechinfinitesolution.com. It should be read together with our Terms & Conditions and the Engagement Terms shared with you.
1. Cancelling ongoing services
- Monthly retainers can be cancelled with written notice (email is sufficient) as per the notice period in your Engagement Terms; if none is stated, notice before the start of the next billing cycle stops the next cycle from being charged.
- Services already delivered in the current billing cycle, and work in progress up to the effective cancellation date, remain chargeable.
2. Refunds
- Service fees: fees for services already rendered are non-refundable. If you have paid in advance for services not yet started, we will refund the unused portion after deducting work already performed and any non-recoverable costs.
- Third-party costs: advertising budgets paid to platforms (Google, Meta, etc.), domains, hosting, licences and similar third-party costs are non-refundable once spent or committed.
- Duplicate or erroneous payments: if you are charged twice or pay an incorrect amount by mistake, tell us within 7 days and we will refund the excess in full.
3. How refunds are processed
Approved refunds are processed to the original payment method within 7–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account.
4. How to request a cancellation or refund
Email us with your name, invoice/payment reference and the reason for the request. We respond to all such requests within 3 business days.
softechinfinitesolution.com
ED 14, Scheme No 94, Near Robot Square, Ring Road, Indore
Email: info@softechinfinitesolution.com
Phone: +91-9111777877